I am a highly accomplished IT professional with over a decade of experience spanning various IT functions, including incident management, project management, and end-user support/experience. With a strong background in Agile and Scrum methodologies, I have earned certifications such as MCSA in Office 365, CompTIA A+, Network+, Certified SCRUM Master, and PRINCE2 Foundation and Practitioner. Adept at engaging with key stakeholders and maintaining robust client relationships, I am a natural problem-solver and effective communicator who consistently strives for excellence in service delivery. Committed to continuous learning and development, I have a proven track record of successfully managing budgets and resources, implementing innovative strategies, and driving efficiency and cost-effectiveness across multiple organizations.
In the ever-evolving, sometimes daunting landscape of technology, my commitment as an ITSM Consultant is to deliver tailor-made solutions finely tuned to your company's unique needs. Regardless of budget, I uphold the highest standards of professionalism, providing exceptional customer service at all times. Through my dedication to excellence, I confidently assure a superior level of satisfaction with the results of my work.